| RETURN POLICY |
- We accept returns of products shipped within the United States only
- Returns of merchandise must be made within 15
days of purchase with proof of purchase for a refund, excluding original shipping cost. All original packaging must be intact.
- If a product is is returned within 15 days of purchase, a restocking fee of 15% of total sales may apply to a purchase of $50 of more. A fee of $2.50 for a purchase of $25 & under.
- Used, opened, and/or final sale items cannot be returned or refunded
- In the case of items damaged during shipment, please immediately contact our customer care department at shop@hadronepoch.us
- For any damaged items, we will work with our customers to replace the items within 15 days of purchase
- Once we receive the item(s) the charge will be credited to your original form of payment, excluding shipping costs, which are non-refundable (restocking fees may apply)
- Please note that refund will take up to 3 to 7 days
to show up on your account
- Surprise sale & select promotions are considered final sale merchandise & cannot be returned
- We are unable to support exchanges through our online store
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