SHIPPING
  • All packages are shipped from Los Angeles, CA within 2 business days of the order date.
  • A shipping confirmation email with a tracking number will be sent once the package ships.

 

 RETURNS
  • Returns of full-price merchandise must be made within 7 days of purchase.
  • We accept returns of products shipped within the United States only.
  • Customers are eligible to receive full refund of unused and unopened products. However, customers are responsible to pay for the return postage.
  • Used, opened, and/or final sale items cannot be returned and refunded. All original packaging must be intact.
  • Returns will be honored within 7 days of the original purchase date and will be refunded in the original form of payment.
  • Surprise sale and select promotions are considered final sale merchandise and cannot be returned.
  • We are unable to support exchanges through our online store.
  • In the case of items damaged during shipment, please immediately contact our customer care department at contact@hadronepoch.com. We will work with our customers to replace the items as fast as possible. If we are able to locate a replacement, we will send it at no charge to the customers.