Call
| 626-310-0438
Contact
shop@hadronepoch.us
Store info

MON-FRI: 9:30 AM - 6:30 PM PST

SAT-SUN: by appointment only

MON-FRI: 9:30 AM - 6:30 PM PST

SAT-SUN: by appointment only

CUSTOMER CARE

 QUESTIONS?

We are happy to assist you!

PHONE   |   626.310.0438

EMAIL     |   shop@hadronepoch.us

SHIPPING POLICY
  • Free shipping on all orders over $50. (US only)
  • All packages are shipped from California within 2 business days of the order date.
  • A confirmation email with a tracking number will be sent once the package ships.
  • Shipping and local pick-ups are unavailable during weekends.
RETURN POLICY
  • We accept returns of products shipped within the United States only.
  • Returns of merchandise must be made within 7 days of purchase with proof of purchase for a refund, excluding original shipping cost. All original packaging must be intact.
  • If a product is returned within 7 days of purchase, a restocking fee of 15% of total sales may apply to a purchase of $50 or more. A fee of $2.50 for a purchase of $25 & under.
  • Used, opened, and/or final sale items cannot be returned or refunded. 
  • In the case of items damaged during shipment, please immediately contact our customer care department at shop@hadronepoch.us.
  • For any damaged items, we will work with our customers to replace the items as soon as possible.
  • Once we receive the item(s) the charge will be credited to your original form of payment, excluding shipping costs, which are non-refundable (restocking fees may apply).
  • Pease noted that refund will take up to 3 to 7 days of processing time to show up in your account. 
  • Surprise sale and select promotions are considered final sale merchandise and cannot be returned.
  • We are unable to support exchanges through our online store.